I Have a Missing Deposit (Troubleshooting)
OSbet
Last Update 13 days ago
Deposit hasn’t arrived yet? Don’t panic. Most delays are due to blockchain congestion.
Before contacting support:
Please verify the status of your transaction on the blockchain explorer (e.g., TronScan, BscScan, PolygonScan) using your Transaction Hash (TXID).
Common Reasons for Missing Funds:
1. Pending Confirmation
- Status: Transaction is “Pending” or “Unconfirmed” on the blockchain.
- Reason: Network congestion.
- Solution: Wait for the network to confirm the transaction. OSbet will credit it automatically once confirmed.
2. Incorrect Network (Permanent Loss)
- Status: Transaction is “Success” on the blockchain, but not on OSbet.
- Reason: You sent funds via a mismatched network.
- Example: Sending USDT-TRC20 to a BSC (BEP20) address.
- Solution: Funds sent to the wrong network are permanently lost. We cannot retrieve or credit these transactions. Always double-check the network before sending.
3. Incorrect Address (Permanent Loss)
- Reason: You sent funds to a typoed address or an address that does not belong to your OSbet account.
- Solution: Funds are lost. Blockchain transactions are irreversible.
Tips to Avoid Loss:
- Always Copy & Paste the address.
- Ensure the network on your wallet matches the OSbet deposit screen exactly (e.g., BSC to BSC).
- Send a small test amount first.
Still stuck?