💡You can check the status of your deposit transaction here. See below common reasons as to why your crypto deposit is missing:
- If you have sent the transaction to the wrong address, contact the recipient.
- If you don't know the owner of the address, there's no way to retrieve the funds.
- OSbet only accepts specific coins and networks for deposits.
- Transactions of non-accepted coins or coins sent via the wrong network will not be credited.
- Tips to avoid these errors:
- Double-check the blockchain network.
- Ensure coin compatibility with the platform.
- Send a small test amount first.
- Copy and paste or scan the QR code for the crypto address.
- Carefully review everything before sending, as blockchain transactions are usually irreversible.
- Cryptocurrencies like EOS/XRP require both the correct address and a MEMO/TAG to credit funds to the OSbet balance. If a mistake occurs, contact live support to initiate the recovery process.
- All cryptocurrencies require a transaction fee to be paid for the transaction to be processed.
- If the fee you've provided is too low, the transaction may take longer to be confirmed and processed by the network.
- Transaction status can be checked under the notification button or transaction history.
- Confirmation by miners is necessary before funds are credited to your OSbet balance.
If you have any questions or need further clarification, please don't hesitate to reach out to our Customer Support Team. We're here to assist you 24/7.
