If a game freezes, kicks you out or you simply exit the game during a feature or a bonus buy, there are a few simple steps you should do to safely continue your gameplay.
First, Please try to refresh your page and check your internet status, also check if you are using unstable VPN service.
If you, however, still can't access your feature or a bonus buy feel free to contact our support team via live support chat, and we will do our best to assist you.
Interrupted features and bonuses are not lost in any case, so if you don't access them in the next few days, the game will be settled automatically and bonuses will be played in your absence.
If you have any questions or need further clarification, please don't hesitate to reach out to our Customer Support Team. We're here to assist you 24/7.