Are you trying to find out why you were not included in some of our email promotions? Here we'll offer some explanation.
Why wasn't I included?
Firstly, our Marketing Team sends a multitude of promotional emails to our players, with many different criteria for eligibility. Ultimately, it's the discretion of our Marketing Team to include you in such offers, and it might be that you just didn't meet some criteria. 😢
Another reason could be that you've unsubscribed from our newsletter in the past, so no promo emails are arriving. ✉️
What can I do to change this for the future?
As far as other promotional emails are concerned, there's sadly no specific advise that we can offer which can help you be eligible for all.
Note that we're constantly looking to expand our offers and include new and interesting promotions, so with time you will hopefully be surprised with something interesting from our Marketing Team. 🎉
If you have any questions or need further clarification, please don't hesitate to reach out to our Customer Support Team. We're here to assist you 24/7.